Privacy Policy 

This privacy policy has been created to address the concerns of those who are interested in how their 'Personally Identifiable Information' (PII) is utilized online. PII, as defined by Canadian privacy laws and information security standards, is information that can be used on its own or in combination with other data to identify, contact, or locate an individual or to understand an individual w​​ithin a context. Please carefully read our privacy policy to gain a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website, as operated by BA Products.

What Personal Information Do We Collect?

When you visit our e-commerce website, we may collect the following personal information when necessary, in line with the applicable privacy laws in Canada:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Other details that may be required to enhance your shopping experience with our services

When Do We Collect Information?

We collect information from you in the following circumstances:

  1. When you register on our website.
  2. When you place an order for our physical products.
  3. When you subscribe to our newsletter.
  4. When you respond to surveys.
  5. When you interact with your customer account and view past orders.
  6. When you provide feedback on our products or services.

How Do We Use Your Information?

We may use the personal information we collect for the following purposes:

  • To process and fulfill your orders.
  • To send order-related notifications, such as shipping updates.
  • To personalize your experience and provide you with content and product recommendations.
  • To enhance our customer service, including responding to your inquiries and order-related messages.
  • To administer contests, promotions, surveys, and other site features.
  • To follow up with you after correspondence, whether through live chat, email, or phone inquiries.

How Do We Protect Your Information?

We take the protection of your personal information seriously. Your information is stored behind secure networks and is only accessible by a limited number of individuals who have special access rights and are required to keep the information confidential.

Employee Training:

Our employees undergo regular training to ensure they understand the importance of data security and privacy. This training includes best practices for handling and protecting your information.

We Use Cookies:

Yes, we use cookies, which are small files that are transferred to your computer's hard drive through your web browser (if you allow). Cookies enable our website to recognize your browser and capture certain information. Cookies are used to remember your preferences and provide you with a better browsing and shopping experience.

Payment Information:

We want to assure you that we do not store credit card information on our servers. We use trusted payment processors to handle your payment information securely.

Order History and Feedback:

You can view your past orders and send responses on individual orders to provide feedback and reviews.

Newsletter Subscription:

You may subscribe to our newsletter, and we provide an option to unsubscribe or request removal from the newsletter at any time. We respect your preferences, and you can manage your subscription settings.

Data Deletion:

If you wish to have your data removed from our systems, you may request data deletion. We take your data privacy seriously and will assist you in making the necessary changes.

Third-party Disclosure:

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to external parties.

Third-party Links:

On occasion, we may include or offer third-party products or services on our website. These third-party websites have their own separate and independent privacy policies. As such, we assume no responsibility or liability for the content and activities of these linked sites. Nevertheless, we are committed to safeguarding the integrity of our website and appreciate any feedback concerning these external sites.

Data Retention:

At BA Products, we take data privacy seriously. We want you to have full control over your personal information. We retain your data until its removal is requested. This means that you can decide when your information is no longer needed, and we'll respect that decision.

User Rights:

You have the following rights concerning your personal information:

  • The right to access your data.
  • The right to correct inaccuracies in your data.
  • The right to delete your data.
  • The right to object to the processing of your data.
  • The right to withdraw consent.
  • The right to data portability.

If you wish to exercise any of these rights or have any other questions or concerns about how we handle your data, please contact us. We are here to assist you in ensuring your data is accurate and used in a way that aligns with your preferences and requirements.

Your privacy and data security are paramount to us, and we continually work to maintain the highest standards in safeguarding your information. Thank you for choosing BA Products.